Express Service Advisor

Schedule: Monday-Friday, 7:00 AM-5:00 PM
Reports To: Service Manager / Fixed Operations Director

About the Role

We are seeking a motivated, customer-focused Express Service Advisor to lead our Express Maintenance Department. This position is the primary point of contact for customers receiving routine maintenance and light repair services, ensuring an exceptional customer experience from check-in to vehicle delivery.

What You’ll Do

• Greet customers and write repair orders.
• Recommend maintenance and repair services based on inspections and manufacturer guidelines.
• Provide estimates and communicate vehicle status updates.
• Coordinate workflow with technicians and parts personnel.
• Review completed work and invoices with customers.
• Schedule future service appointments.
• Meet service sales and customer satisfaction goals.
• Collect payment and close repair orders accurately.

Qualifications

• High school diploma or equivalent
• Customer service experience
• Basic automotive knowledge
• Strong communication skills
• Valid driver’s license
• Mechanical experience

Why Join Us?

• Monday-Friday schedule
• Performance-based bonuses
• Training and career advancement opportunities
• Professional, team-oriented environment

Apply today if you’re passionate about customer service, automotive technology, and helping customers keep their vehicles in top condition.